Privacy Policy
Last Updated: May 15, 2025
1. Introduction
Aussie Surf ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing and using our Site, you consent to the collection, use, and disclosure of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you register on the Site, express interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:
- Name, email address, phone number, and other contact details
- Billing and payment information
- Surfing experience and preferences
- Information you provide in form submissions
- Records and copies of your correspondence with us
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device, including:
- IP address, browser type, operating system
- Pages you view, time spent on pages, links you click
- Referring website, search terms, and other browsing information
This information helps us improve our Site and deliver a better and more personalized service.
3. How We Use Your Information
We may use the information we collect about you for the following purposes:
- Provide, operate, and maintain our Site and services
- Process and complete transactions, and send related information including confirmations and invoices
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Personalize your experience and deliver content relevant to your interests
- Monitor and analyze trends, usage, and activities in connection with our Site
- Detect, prevent, and address technical issues
- Develop new products, services, features, and functionality
4. Cookie Policy
We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
We use cookies for the following purposes:
- To keep you signed in
- To understand how you use our site
- To remember your preferences
- To improve your browsing experience
- To enable certain functions of the Site
5. Disclosure of Your Information
We may disclose your personal information in the following situations:
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Service Providers: We may share your information with third-party vendors, service providers, and other third parties who perform services for us.
- Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose information to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or potential threats to the safety of any person.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, alteration, and disclosure. However, no website or internet transmission is completely secure.
While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of any password and account information.
7. Your Rights and Choices
You have certain rights regarding the personal information we collect about you:
- Access: You may request access to your personal information we hold.
- Correction: You have the right to correct inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to certain exceptions.
- Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the emails.
- Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
8. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Aussie Surf
62 Marine Parade
Gold Coast, QLD 4217
Australia
Email: [email protected]
Phone: +61 7 5534 7878